Read about projects that have successfully changed their processes and/or developed a new approach to an existing problem, often working in partnership. These changes will have led to tangible service improvements and have had a positive impact on the target audience, whether internal or external.

Read about applications that have made clear and recognised improvements to the “human element” of service delivery by enhancing and enriching the lives of residents or other service users. These include examples of community engagement, effective partnership working and innovation. These projects demonstrate how the initiative is successful at providing outcomes within communities that make them better places in which to live and work.