Glasgow City Council and Cordia scoop Service Innovation and Improvement Award.

In order to improve the efficiency of Cordia and its level of service to local citizens, the IT team developed a Blackberry Smartphone application for the Care Tracker system named “E-Router”. This application gives home care coordinators secure and direct access to customer records on their BlackBerry smartphones and informs them in real-time of any customer changes.

Read about projects that have successfully changed their processes and/or developed a new approach to an existing problem, often working in partnership. These changes will have led to tangible service improvements and have had a positive impact on the target audience, whether internal or external.