To deliver its vision for vulnerable children, Argyll and Bute Council placed its staff and its young people at the centre of its service review. The redesign process empowered staff to shape the review, inform the design and development of the service and ultimately choose the new model of service delivery.
The project took a bottom up approach to service delivery; maximising available front line professional social workers, ensuring they were effectively deployed and building effective supports through professional development and accountability. Management roles were redefined towards empowering staff to deliver the highest quality professional social work service within a structure of professional accountability, quality improvement and performance management. This has created unprecedented enthusiasm within the staff team, is supporting transformational change, is redefining management roles and relationships and empowering staff to become leaders of change and improvement. The project delivered £480,000 of savings, increased the compliment of permanent front line social worker and para professional posts by over 15%, and created independent reviewing for all children. The learning from this process is now being extended into other service redesign and embedded into approaches to the management and leadership of change across the council.
Download the Application Form: Children and Families Service Redesign