Citizen Led Inspection (CLI) is a new form of engagement that empowers customers to inspect and improve West Lothian Council services on behalf of the wider community.   Recruiting people from the local area, Citizen Inspectors evaluate the way services are delivered, assess if they are achieving the expected outcomes and encourage feedback on how they can be improved.   The key success of the process has been the improvements that are driven and designed by customers. 

The key success of the process has been the improvements that are being developed by our services that are driven and designed by the feedback of customers.   This kind of participation and co-production with our local community is so valuable and usually comes with the result of expensive, high volume, repeated interface through a myriad of engagement.  By investing in our citizens we are building capacity in people that we will continue to nurture and engage in our council improvement processes.

Download the application form: OTW 07 Citizen Led Inspection