WEST DUNBARTONSHIRE COUNCIL: ACQUIRED BRAIN INJURY SERVICE

West Dunbartonshire ABI Service is a small integrated Health and Social Work team providing community based integrative assessment and rehabilitation for adults over 16 where Acquired Brain Injury (ABI) is the issue most affecting their quality of life. The ABI Service works with individuals and families to set their goals and achieve outcomes by assessing needs, abilities and sourcing learning and supported employment opportunities. The service is directed through an active ABI Strategy Group consisting of operational and strategic Health and Social Work staff, Service-Users and Carers, and Voluntary sector Service Providers. This partnership approach has ensured continuous engagement from all parties, developing holistic services utilising participative methods, resulting in innovative and best value services. The resultant Service-User network (BIEN) is developing independent funding, provides co-trainers in ABI awareness for workers/carers, and contributed to the planning and publication of a nationally recognised ABI resource pack ‘The Journey’. Of central importance is both the full inclusion of Service-Users and Carers, and supporting their rehabilitation and enablement within their own communities.

Download the application form: WEST DUNBARTONSHIRE ACQUIRED BRAIN INJURY SERVICE

EAST AYRSHIRE SUNNYSIDE CHILDREN’S HOME

The new Sunnyside Children’s House in East Ayrshire has developed an innovative approach to service improvements for accommodated children and young people which uses the continuous involvement of young people, changes in staff and management ethos and a robust and developing quality assurance system which informs the future shape of services. The positive results of this approach can be evidenced in the views of all stakeholders particularly children and young people who receive the service. The recognition of the quality of service by the Care Commission in awarding three excellent’s in June 2009 underlines the reason for submitting this service for a COSLA Excellence Award.

Download the application form: EAST AYRSHIRE COUNCIL SUNNYSIDE CHILDREN’S HOUSE

GRAMPIAN FIRE AND RESCUE: FIRING UP LIFELONG LEARNING

Communities in the North East of Scotland have been ignited with a passion for lifelong learning thanks to a unique and unlikely partnership between a Further Education College and Grampian Fire and Rescue Service. The partnership has been fired up due to a shared interest in two National Outcomes facilitated by the Concordat between COSLA and the Scottish Government, and has resulted in nearly 600 members of the community, accessing learning and education opportunities they would otherwise never have had.

Download the application form: FIRING UP LIFELONG LEARNING

WEST DUNBARTONSHIRE COUNCIL: ENHANCED SCHOOL WORK EXPERIENCE PROGRAMME

West Dunbartonshire was identified in 2004 by the Scottish Government as one of seven local authority hotspot areas with proportionately higher numbers of young people not in education, employment or training (NEET) and secured funding to help address these issues and provide West Dunbartonshire’s young people with More Choices and More Chances (MCMC). The MCMC funding was the catalyst for closer working with the Education Service. Discussion on tackling MCMC issues identified the benefits for all young people to have experience of the world of work before leaving education. The majority of 4th year pupils in the Council’s seven secondary schools are given the opportunity to apply to undertake one week’s work experience. However, a minority of pupils are unable to access this opportunity due to a range of ‘behavioural/ social/ emotional/ educational’ issues. The aim of the project was to allow those young people the opportunity to undertake work experience. It was agreed that a ‘different’ type of work experience would therefore be required to benefit those young people in this group.

Download the application form: ENHANCED SCHOOL WORK EXPERIENCE PROGRAMME

NORTH LANARKSHIRE COUNCIL: NORTH LANARKSHIRE ISLAND – SECOND LIFE

North Lanarkshire is characterized by need and challenge. Unemployment is above the Scottish average; educational attainment levels are low and pay is also below the Scottish average. These factors and the effect of the current recession make the need for lifelong learning services all the more important which is reflected in the Council’s Corporate Plan and Single Outcome Agreement where it is a key theme.

The North Lanarkshire Island Project has reversed the decline in the use of online learning materials by this client group and has exceeded the SMART targets set for it by the project partners. The targets fit with both the Council’s Corporate Plan and Single Outcome Agreement supporting increased participation in lifelong learning; improved access to e-learning and increased learner accreditation.

Download the application form: NORTH LANARKSHIRE ISLAND – SECOND LIFE

WEST LOTHIAN COUNCIL: WL NETGUARD

West Lothian Community Health and Care Partnership (CHCP) in partnership with Sika Solutions has developed a unique solution called WL Netguard that permits active monitored access to the Internet by children who are looked after away from home and allows them to surf safely without unnecessary restriction. An additional feature of the system is an Intranet for young people. This replicates social networking sites by allowing them access to information and chat but at the same time keeping them safe. Compared to other off the shelf commercial solutions, WL Netguard offers levels of security and monitoring tailored to age, need and legal requirements on both a group and individual basis.

Download the application form: WEST LOTHIAN NETGUARD

ARGYLL AND BUTE COUNCIL: CUSTOMER RELATIONSHIP MANAGEMENT

Argyll and Bute Council is a very rural authority providing services across a wide geographic area of 2765 sq miles with 6 main towns and 26 inhabited islands. The Customer Services Centre aims to provide consistent high quality service for all citizens irrespective of the channel used for contact – telephone, face-to-face, email or self service. The ultimate aim of the project was to deal with enquiries “one and done” at first point of contact and to increase the level of self serve functionality. The project is a vital element of the Council’s Improvement Plan, Corporate Plan and SOA, and has ensured that business improvement and process change is given clear focus within the organisation and has allowed the achievement of efficiency savings. Most importantly though, customer service has been improved.

Download the application form:ARGYLL AND BUTE CONCIL CUSTOMER RELATIONSHIP MANAGEMENT