Heralded as a sector leader in the prevention of homelessness, North Ayrshire Council has successfully transformed both the culture of the organisation and the relationship with our customers in order to deliver a customer focused performance led service. By changing the service structure, shifting resources from crisis response to early intervention, we have reduced the levels of homeless presentations by 49% over the last four years.
By delivering timely intervention and personalised housing options advice, the service empowers people to make informed housing decisions based on need and aspiration. The outcomes of this approach have attracted national recognition, with the Council being highlighted as an exemplary service by the Scottish Government. Other headline outcomes include the eradication of bed and breakfast usage as temporary provision and greater availability of social rented housing for waiting list applicants.
Download the application form: ABO24 North Ayrshire Homeless Prevention Service