Category 1 – Service Innovation and Improvement
Glasgow City Council and Cordia (Services) LLP
E- router
Cordia, an LLP of Glasgow City Council provides a range of welfare services, including home care services to the residents of Glasgow. Home care services involve the provision of care and support to vulnerable citizens to assist them to live independently in their own homes.
In order to improve the efficiency of Cordia and its level of service to local citizens, the IT team developed a Blackberry Smartphone application for the Care Tracker system named “E-Router”. This application gives home care coordinators secure and direct access to customer records on their BlackBerry smartphones and informs them in real-time of any customer changes.
Download the application form: E-ROUTER
Can’t see the video? Download it here: GCC and Cordia
ABOUT THE CATEGORY:
The Service Innovation and Improvement Category highlights projects which have successfully changed processes and/or developed a new approach to an existing problem. This change will have led to tangible service improvement and a positive impact on the target audience, whether internal or external, with a strong focus on partnership working.
